Legal
Website Privacy Policy
Effective date: September 28, 2026
Ability Chiropractic (“Ability,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.abilitychiro.com, use website forms or scheduling features, interact with our advertising, communicate with us, or otherwise use services that link to this policy.
Important healthcare notice. This policy addresses information collected through our public website and marketing activities. It is not a substitute for any Notice of Privacy Practices that applies to protected health information maintained by an Ability Chiropractic clinic under the Health Insurance Portability and Accountability Act and other applicable health privacy laws. If a clinic provides you with a Notice of Privacy Practices, that notice governs the clinic’s use and disclosure of your protected health information.
1. Scope
This policy applies to the public Ability Chiropractic website, online contact and lead forms, appointment-request and scheduling interfaces, email and text-message communications, advertising interactions, and other digital services that link to this policy. It does not apply to third-party websites or services that publish their own privacy policies, or to employee information governed by separate notices.
2. Information We Collect
Information you provide
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, mailing address, and preferred clinic location.
- Appointment and inquiry information, such as whether you are a new or existing patient, your requested location, scheduling preferences, referral source, and the content of communications you send us.
- Marketing-form information, including information submitted through Meta lead forms, website forms, campaign landing pages, or similar services.
- Communications preferences and consent records, including whether you agreed to receive calls, texts, or email and records of opt-in or opt-out activity.
- Feedback, reviews, survey responses, testimonials, and other content you choose to provide.
- Employment inquiry information submitted through careers pages or recruiting communications.
Information collected automatically
When you use the website, we and our service providers may automatically collect:
- Device and browser information, including IP address, device type, operating system, browser type, language, and general geographic area derived from an IP address.
- Usage information, including pages viewed, links selected, referring pages, dates and times of visits, form interactions, campaign identifiers, and other website activity.
- Advertising and analytics identifiers, including cookie identifiers, pixel identifiers, mobile advertising identifiers, and campaign parameters such as UTM values.
- Technical information used for security, fraud prevention, diagnostics, and website performance.
Information from other sources
We may receive information from advertising platforms, analytics providers, scheduling and customer-relationship platforms, social networks, referral partners, clinic systems, and other vendors that help us operate the website and respond to inquiries. For example, when you submit a Meta lead form, Meta may provide the information you submitted and related campaign details to Ability.
3. How We Use Information
We may use personal information to:
- Respond to questions, provide requested information, and route inquiries to the appropriate Ability Chiropractic location.
- Process appointment requests, provide scheduling links, confirm appointments, and support patient intake and clinic operations.
- Provide, maintain, secure, troubleshoot, and improve the website and related services.
- Send service-related communications and, with appropriate consent, marketing calls, texts, or email.
- Measure advertising and website performance, understand campaign attribution, and improve our marketing.
- Maintain records of consent, preferences, transactions, and communications.
- Protect the rights, safety, and security of visitors, patients, clinics, our business, and others.
- Comply with legal obligations, enforce applicable terms, and establish, exercise, or defend legal claims.
- Carry out other purposes disclosed when information is collected or with your consent.
4. Cookies Analytics and Advertising
We may use cookies, pixels, tags, software development kits, local storage, and similar technologies. These technologies help the website function, remember preferences, understand website use, measure campaigns, prevent fraud, and support advertising. Depending on the page and configuration, providers may include Google services, Meta technologies, and other analytics, advertising, or website-performance vendors.
Third parties may collect or receive information from the website and other internet properties and use that information to provide measurement services or targeted advertising, subject to their own privacy policies. We do not sell personal information for money. Some privacy laws may treat certain disclosures for cross-context behavioral or targeted advertising as a “sale,” “sharing,” or targeted advertising. Where applicable, you may have the right to opt out as described below.
Healthcare privacy is important. We do not intend to use advertising technologies to collect clinical records or information entered into authenticated patient portals. Visitors should not submit detailed medical information through general website or advertising forms unless specifically instructed through an approved secure channel.
5. How We Disclose Information
We may disclose personal information to:
- Ability Chiropractic clinics and authorized workforce members when needed to respond to an inquiry, schedule services, or operate the business.
- Service providers that support hosting, security, analytics, advertising, communications, customer relationship management, form processing, scheduling, practice administration, reviews, and technical support. These may include Pressable, Google, Meta, GoHighLevel, Mailgun, Trustindex, ChiroHD, and other vendors used by Ability.
- Professional advisers, auditors, insurers, and legal or compliance providers.
- Government authorities, law enforcement, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- A purchaser, successor, or other participant in a merger, financing, reorganization, sale, or transfer of some or all of our business or assets.
- Other parties at your direction or with your consent.
When a vendor handles protected health information on behalf of a HIPAA-covered clinic, the clinic will use appropriate safeguards and agreements as required by applicable law. The inclusion of a vendor above does not mean that every vendor receives every category of information.
6. Appointment and Patient Information
Website forms and advertising forms are designed for general inquiries, lead routing, marketing contact management, campaign attribution, and follow-up communications. Information submitted through these forms may be transferred into GoHighLevel or another customer-relationship and workflow platform and routed to an Ability Chiropractic location. GoHighLevel is used for marketing contacts and is not intended to serve as the system of record for appointments or clinical information. ChiroHD handles appointment information and clinical data for the applicable clinic.
Once information is received and maintained by a HIPAA-covered clinic as protected health information, the clinic’s Notice of Privacy Practices and applicable health privacy laws may govern that information. Please contact the clinic directly for its Notice of Privacy Practices or questions about patient records. Do not use a general website form for urgent medical concerns or emergencies.
7. Text Messages Calls and Email
If you provide contact information and choose to receive communications, Ability Chiropractic may contact you by telephone, email, or text message about your inquiry, scheduling, offers, services, or related matters, according to the permissions you provide. Marketing and non-marketing text message choices are separate. Messages may be sent using automated technology. Message frequency may vary, and message and data rates may apply. Consent to marketing communications is not a condition of purchasing goods or services.
You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or contacting moc.orihcytiliba@nimda or 740-410-9355. You may unsubscribe from marketing email by using the unsubscribe link in the message. If you have separately consented to another category of messages, we will honor the applicable preference and opt-out request.
SMS Consent and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Your Privacy Choices
Communication choices
You may withdraw marketing consent using the methods described above. Withdrawal does not affect processing that occurred before the withdrawal.
Browser and device controls
Most browsers allow you to block or delete cookies. Blocking cookies may affect website functionality. You may also use controls offered by Google, Meta, your device, or industry opt-out programs to limit personalized advertising. Where required and supported, we will process legally recognized browser-based opt-out signals, such as Global Privacy Control, in accordance with applicable law.
Privacy requests
Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain targeted advertising, sale, or sharing. You may also have the right to appeal a decision regarding a privacy request.
To submit a request, contact us using moc.orihcytiliba@nimda. We may verify your identity and authority before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining consent and transaction records, meeting operational needs, resolving disputes, enforcing agreements, and complying with legal, accounting, and regulatory obligations. Retention periods vary based on the type of information, the relationship, the applicable clinic, and legal requirements.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us promptly.
11. Children
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization. A parent or legal guardian should submit inquiries concerning a minor. If you believe a child has provided information without appropriate authorization, please contact us.
12. Third Party Services and Links
The website may link to or embed services operated by third parties, including maps, social networks, videos, review platforms, scheduling tools, payment services, or patient systems. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
13. Changes to This Policy
We may update this policy from time to time. We will post the revised policy on this page and update the effective date. If required by law, we will provide additional notice or request consent for material changes.
14. Contact Us
Questions or privacy requests may be directed to:
Website operator: Ability Chiropractic
Privacy email: moc.orihcytiliba@nimda
Mailing address: 6329 Pullman Drive, Lewis Center, OH 43035
Telephone: 740-410-9355
Patient records and HIPAA-related requests. Contact the Ability Chiropractic clinic that maintains your records. Requests involving protected health information may be handled under the clinic’s Notice of Privacy Practices rather than this Website Privacy Policy.